Return

right of return

We strive for complete satisfaction with your purchase and understand that returns may sometimes be necessary. You may return items to us for a full refund, credit card, or exchange. Please read our return policy carefully to ensure a smooth process.

Returns: You have the right to return any product purchased from Queenou.de within 30 days of the delivery date, provided the item is unused, in its original packaging and in the condition in which you received it.

How to initiate a return: To initiate a return, please contact our customer service at yunling0226@outlook.com and provide your order number, the detailed reason for the return and any relevant pictures if applicable.

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part or the product is defective or incorrectly delivered (wrong color or size). Late delivery beyond our control is not a valid reason for return.

Return Approval: Once your return request is approved, you will receive further instructions to proceed with the return.

Defective goods or wrong color/size: We offer immediate replacement for defective, damaged or incorrectly shipped items.

Returns of Problematic Orders: Returned items must be in their original condition, unused, and returned within 30 days of receipt. After inspection and approval, we will send a replacement item or offer a voucher.

Exchanges: Exchanges are available within 30 days of delivery. Customers are responsible for return shipping costs. We only offer exchanges for items of equal value.

Non-Returnable Items: Certain hygiene products and items that have been used, washed or altered cannot be returned. However, exceptions may be made for bundle orders or special circumstances.

Restocking Fee: All returns are subject to a 15% restocking fee unless waived under special circumstances such as a defective item or incorrect shipment.

Processing Exchanges and Refunds: We will process exchanges and refunds once we receive the returned items. Refunds will be issued back to the original method of payment and processing time may vary.

Policy Changes: VeyaJewels.com reserves the right to change this return policy at any time. Changes will be effective immediately upon posting on our website.

If you have any questions or concerns, please contact our customer service at yunling0226@outlook.com.